At Beauty Hub Boutique, we prioritize the safety and satisfaction of our customers. Due to the sensitive nature of cosmetics and our commitment to ensuring product integrity, the following policy applies to refunds and returns:
1. No Returns Policy
To safeguard against counterfeit and tampered products, we typically do not accept returns on sold cosmetics. This ensures that every item we sell meets the highest standards of quality and safety.
2. Exceptions to the No-Return Policy
In rare circumstances, we may make exceptions for returns. However, these exceptions are subject to the following conditions:
- The product must be in its original condition, unopened, and unsealed.
- A thorough investigation will be conducted to verify that the product has not been used, tampered with, or altered in any way.
We reserve the right to reject any return request if the product does not meet these criteria.
3. Refunds
Refunds will only be issued in cases where products are confirmed to have been lost in transit. Once the courier service confirms the loss, we will provide either a refund or a replacement based on your preference.
Refunds will not be issued for any other reason, including a change of mind or dissatisfaction after use.
4. Process for Returns and Refunds
If you believe your situation qualifies for a return or refund, please follow these steps:
- Contact us at [email protected] or +255754265481 within 48 hours of receiving your order.
- Provide detailed information about the issue, including your order number, photos (if applicable), and a description of the problem.
- Allow us time to review your claim and conduct any necessary investigations.
If your return or refund request is approved, we will notify you of the next steps.
5. Shipping Costs for Returns
If a return is approved, the customer is responsible for the shipping costs unless the issue is due to an error on our part.
6. Contact Information
For any inquiries regarding refunds or returns, please contact:
- Email:Â [email protected]
- Phone: +255754265481
Thank you for understanding and supporting our efforts to maintain the quality and authenticity of our products. At Beauty Hub Boutique, your trust and satisfaction are our top priorities.